For all warranty information please contact customer service at 1-800-604-6225
All HygieniKit parts are covered under a 3 month warranty. Ameda Purely Yours and Purely Yours Ultra have a 1 year warranty on the motor, Ameda Finesse has a 2 year warranty. Warranty only with a valid proof of purchase.
Our Ameda breast pumps and HygieniKit milk collection systems are designed to optimize the efficacy and comfort of a mother’s pumping experience. Ameda breast pumps are not intended to be used with milk collection kits or parts from other manufacturers, and such use will void the product’s warranty. If you have further questions, please do not hesitate to contact us.
Below are some of our most watched videos, please check out our YouTube channel for additional videos.
One of the most important parts of your pump is the breast flange. First, make sure that the seal between the breast and the flange is never broken, because if the seal breaks it may take up to 30 seconds to re-establish proper suction. Hold the flanges by the cup portion, as any other way can cause the loss of suction.When using a hands free bra while pumping, proper sizing of the bra and placement of the flange needs to be ensured to avoid the issue of breaking the seal. Make sure to also use the correct flange size.
Your Purely Yours or Ultra base (motor) may need to be replaced if:
Motor is completely dead and pump does not work with batteries
Light on the motor flickers but pump does not turn on
Motor does not cycle properly
Motor makes a grinding noise that affects the suction
Very low or no suction is felt when finger is placed on the tubing port (finger test)
The AC adapter (plug) may need to be replaced when:
The motor works with batteries but not with the power cord
Base and AC Adapter are covered under a 1 year warranty with a valid proof of purchase
How to tell if your valve needs replacing:
Check your to make sure your dual connector is inserted correctly.
Checking the suction of a Purely Yours or Ultra
If you are experiencing issues with your pump, please make sure you are not using the plug while the batteries are inserted. Please choose one method at a time for the power source.
We would like to reinforce the safe and proper use of alkaline batteries in Ameda personal breast pumps. The following warning is being added to all personal breast pumps in the Ameda Purely Yours family of products. Do not install batteries backwards, charge, put in fire, or mix with other battery types. Batteries may explode or leak causing injury. Replace all batteries at the same time. For general consumer safety regarding alkaline batteries, please reference the International Electrotechnical Commission’s safety precautions for non rechargeable batteries.