Congratulations on your Purchase of a TensCare Ova 3!

FAQ Instructions

How does TENS work?

Transcutaneous electrical nerve stimulation (TENS) is a method of pain relief involving the use of a mild electrical current. Small electrical impulses are delivered to the affected area of your body to reduce the pain signals going to the brain, which helps relieve pain and relax muscles. TENS at certain frequencies also stimulates the production of endorphins, which are the body’s natural painkiller. The Ova Therma has the added bonus of heat therapy.

How do I get started?

For best results, wipe clean and dry the targeted area of the body.
Remove the hydrogels from their plastic bag.
Remove the coloured plastic liners first and apply to the bottom face of the electrodes.
Note: Ensure to align the Hydrogel correctly before applying to the bottom face of the electrodes. Leave the transparent plastic liners on the gels until you are ready to place the pads on the body. Note: It is important the liners are removed in this order. Ensure to keep one of the liners to re-apply onto the gel once your session is complete.

Place the pads on your abdomen. Refer to the diagrams on Page 11 and 12 for optimal positioning.
Once the pads are connected, turn on the Ova 3 device. To turn the unit on, press the Power button on the device for approximately 1 second until the LED display shows.
To select your desired programme, press the programme button once to enter programme selection mode. (See section 6 Pain Relief Programmes)
Once in programme selection mode, repeatedly press the programme button to cycle between available programmes. This is indicated by a short beep as well as shown on the LED display.
To adjust the treatment time of the session, press the treatment time button once to enter treatment time and selection mode.
Once in treatment time selection mode, repeatedly press the treatment time button to cycle between available treatment times.
Adjust intensity by repeatedly pressing the + or – buttons. To increase the intensity quickly, hold the + or – buttons. When adjusting intensity, ensure to reach a sensation that feels strong but comfortable.
Once you have increased the intensity, the session will begin
The 4 white LEDs on the left stimulator will flash once and then display treatment time remaining.

Adding heath therapy

Heat therapy can be used in parallel with TENS pain relief programmes. To activate heat therapy, press the heat button once to enter heat therapy mode. Once in heat therapy mode, repeatedly press the heat button to cycle between the available heat modes. This is indicated by a short beep as well as shown on the LED display. Ova 3 has two heat modes, low and high.

I have a connection error on my display

When attaching the stimulators to the electrode, intensity is always reverted to 0. If a stimulator is removed from an electrode whilst it is active or if there is poor contact with the skin, a connection error will occur, and intensity will be reverted to 0. A connection error is indicated by 3 beeps and the LED display; all white LED’s will flash quickly. To restart the session, ensure the stimulators and electrodes are attached correctly and increase the intensity within 10 seconds to resume the session.

Hydrogel FAQ

Hydrogels advice The electrodes and hydrogels supplied are reusable but for single patient use. The hydrogels should provide 10-20 applications per gel. However, this will vary depending on the user’s skin condition and how the hydrogels are stored between use.
Try to limit the amount of time the gels are exposed to the air. The adhesive is a peelable hydrogel (water based). It is possible to restore some of the adhesion of the hydrogel by adding a tiny drop of water on each gel and spreading it around with your finger. If too much water is added, the hydrogel will become too soft. If that happens, place the electrodes and hydrogels sticky side up in a refrigerator for a few hours. This should help restore some adhesion.
The hydrogels provided are latex-free. The shelf life of an unopened pack of hydrogel pads is 3 years. This can be affected by very high temperatures or very low humidity.
Hydrogel cautions:
Do not ignore any allergic reaction to the hydrogel pads: If a skin irritation develops, stop using TENS, as this type of electrode may not be suitable for you. Do not use this device with gels or electrodes other than those recommended by the manufacturer. Performance may vary from specification. Electrodes with smaller surface area may cause tissue irritation.
Do not use hydrogels if they have lost their adhesion. Treatment effectiveness may be reduced. DO NOT PLACE ELECTRODES: In any position other than those recommended in this manual.

How do I know how much battery life is remaining

Press and hold the treatment time button for 3 seconds to display remaining battery life. The Left stimulator white LEDs will flash once and then enter battery life remaining mode. Battery life is displayed for 5 seconds before returning to the previous display. When battery is 20% and 10%, a low battery alert will play and all white LEDs that are active will flash.

Charging the Ova Therma: Recommended to charge daily

To charge Ova 3 connect the supplied charger to the unit and plug it into a USB socket. Battery life during charging is displayed on the left (L) stimulator using 4 white LED’s. As battery level increases LED’s will flash and appear in ascending order. Note: The device cannot be used during charging.
The time required for a full charge from 0% will take around 3 hours.

How do I clean my Ova 3?

Cleaning Clean the device at least once a week by wiping with a damp cloth and a solution of mild soap and water. Be careful to avoid contact with the black sheet on the rear of the electrodes. Wipe dry. Do not immerse your Ova 3 device or electrodes in water. Do not use any other cleaning solution other than soap and water.

Why isn’t my device working properly? Does the Ova 3 have a warranty?

If you are having problems with your device we recommend checking the troubleshooting section of your manual, as most issues can be solved by using this guide.
If this does not help, you may require new leads or other replacement parts
You can find all TensCare accessories on our website, or reach out to us if you are unsure what you need at 1-800-604-6225.
If the problems persists or you have recently replaced your accessories, please contact us and we will be happy to assist you. All devices come with a warranty on the device itself, and in the event of a fault within the warranty period we will repair or replace your device free of charge.

Troubleshooting

No LED display
Battery is empty	Charge battery. See section 8 Charging Ova 3.
Damaged device	Contact MCP at 1-800-604-6225
Damaged battery	Contact MCP at 1-800-604-6225
Display is flashing
Battery is low	Charge battery. See section 8 Charging Ova 3.
Connection error between stimulator and electrode	Disconnect & reconnect electrode stimulator and increase intensity
Connection error between electrode and body.	Ensure the electrode and hydrogels are applied effectively to the body Replace hydrogels if necessary

Key Features:

Personalized and targeted pain relief
Treats conditions like primary menstrual pain, secondary menstrual pain, polycystic ovary syndrome, endometriosis, and fibroids
Wearable and discreet
Silent and subtle relief
Up to 30 hours battery life

Clinically proven treatment
TENS and heat for maximum relief
Alleviates period-specific symptoms: soothes cramps, blocks pain signals, reduces bloating, and relaxes abdominal muscles
Drug-free with no side effects
Adjustable device placement to maximize pain relief

Customer Service Info Section

Mothers Choice Products is the exclusive distributor in Canada for Ameda Breastfeeding Products, TensCare, PumpEase, Prenatal Ease, Dimpleskins Naturals and Sterifeed products. All shipments originate from our warehouse in Richmond BC, and any problems or warranty issues will be responded to as quickly as possible.

To be eligible for a return, your item must be unused, and in the original saleable condition. Refunds and returns must be initiated within 30 days of purchase.

Breast pumps and TensCare Devices are considered Class II medical devices and are non-returnable unless they are unopened and the safety seal is intact. Each pump and device comes with a two year warranty, if you are having any issues please contact us for troubleshooting and potential replacement.

Refunds and returns must be authorized. If you send back an unauthorized return, the package will be returned to you at your cost. To complete your return, we require a receipt or proof of purchase.

To return your product once authorized please send it to:
Mothers Choice Products
#2133-118711 Horseshoe Way, Richmond, BC, Canada, V7A5H5

Congratulations on your Purchase of a TensCare Ova 3!

FAQ Instructions

Key Features:

Customer Service Info Section

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