HELP GUIDE
Welcome to the Mothers Choice Products troubleshooting and help guide! Here you’ll find answers to frequently asked questions, product tips, and how-to videos. If you don’t find an answer to your question here, please contact us and we’ll get you an answer asap!
WARRANTIES
Are you looking for information about a product warranty? Please contact our customer service team at 1-800-604-6225 or warranty@motherschoiceproducts.com.
FREQUENTLY ASKED QUESTIONS
My breast pump isn’t working? What do I do?
Call us! If it’s within the warranty, we can replace any items that need replacing. If your warranty has expired, we will still help you troubleshoot your pump!
Warranties:
Mya Joy Plus has 2 years on pump motor (with a proof of purchase, save your receipts!)
Ameda GLO has 1 year on each pump motor (with a proof of purchase, save your receipts!)
HygieniKit Collection Kit: 30 days
Do you offer service and support in French?
Yes! Our customer care team speaks both English and French and is available from 8:30 AM PST to 4:30 PM PST. Contact them either by phone toll-free at 1.800.604.6225 or via email.
How quickly will I get my replacement parts?
As long as Purolator serves your community with next day delivery it should arrive the next day.
How do I put together my collection kit?
INFORMATIONAL VIDEOS
TensCare iTouchGo for Incontinence
Ameda Platinum – How to Clean the Platinum pump and parts
Ameda Pearl Instructional Video
Ameda Mya Joy Plus – How it works
Ameda Triple Zero Lanolin Cream Overview
How To Use Ameda CleanEase Microwavable Steam Sanitization Bags
Ameda Pump N Protect Milk Storage Product Overview
The Ameda Manual One Hand Pump
Ameda Platinum Pump- Use of the Pump
Ameda Platinum Pump – Breastfeeding Matters
Ameda Platinum – How to maintain your milk supply when you are away
Ameda Platinum – How to Clean the Platinum pump and parts
Ameda Platinum Breast Pump | The Basics of pumping with the Platinum
How To Use The Perfect MamaTENS by TensCare – Natural Labour Pain Relief
The Perfect PFE and Elise for Incontinence from TENSCare
How to use the TensCare Elise Pelvic Floor Excersisor to Manage Incontinence
Pelvic Floor Muscles and Kegel Exercisors
What Does Your Elise Pelvic Floor Exerciser Come With?
How To Set Up the TensCare Elise Pelvic Floor Excerciser for Incontinence
TensCare Elise and Perfect PFE Hand Test
What Everyone Should Know About Pelvic Health
How to Use the Sport Tens 2 from TensCare
Getting to Know the TensCare Sport TENS 2 for Muscle Toning & Recovery
Perfect Beauty TENSCare for Fine Lines & Wrinkles
TensCare Perfect TENS for Pain Relief
Let’s Talk Milk Production
Ameda Mya Joy Plus | Quick Overview Video
Instructional video for Ameda Mya Joy Plus pump and HygieniKit
Prenatal Ease – Nothing More, Nothing Less. Full line overview
Dimpleskins Naturals Product Overviews | Baby Skincare
About Perfect Mama TENS | TensCare for Natural Labour Pain Relief |
TensCare Perfect Mama + – How to Use the Device
Prenatal Ease – Are you taking the right prenatal vitamins?
Ameda Glo Instructional Video
Have you purchased an Ameda Glo Hands Free Wearable Pump? Are you thinking of purchasing one? Check out this video that shows what is in the box and how to use it. The Ameda Glo is easy to use, and offers a great value.
