Help Guide

Welcome to the Mothers Choice Products troubleshooting and help guide! Here you’ll find answers to frequently asked questions, product tips, and how-to videos. If you don’t find an answer to your question here, please contact us and we’ll get you an answer asap!


Are you looking for information about a product warranty? Please contact our customer service team at 1-800-604-6225 or

Frequently Asked Questions

My breast pump isn’t working? What do I do?

Call us! If it’s within the warranty, we can replace any items that need replacing. If your warranty has expired, we will still help you troubleshoot your pump!

Mya Joy or Finesse 2 years on pump motor (with a proof of purchase, save your receipts!)
Purely Yours Ultra 1 year on pump motor (with a proof of purchase, save your receipts!)
HygieniKit Collection Kit: 90 days

Do you offer service and support in French?

Yes! Our customer care team speaks both English and French and is available from 8:30 AM PST to 4:30 PM PST. Contact them either by phone toll-free at 1.800.604.6225 or via email.

How quickly will I get my replacement parts?

As long as Purolator serves your community with next day delivery it should arrive the next day.

How do I put together my collection kit?

Information Videos

MCP Ameda HygieniKit Video – Covid 19 pandemic.